Our Review Process
Here at Shoe Club Reviews we rate shoe clubs based on a number of different categories as outlined below. Please note that we treat this as a Secret Shopper site and we do not reach out to any companies before placing our orders. These clubs do not know we are reviewing them before we place our orders to ensure that we don’t receive any preferential treatment. For a quick comparison of all the major shoe clubs we’ve looked at, check out our shoe club comparison chart.
Website & Shopping
To start we will take a look at how the particular shoe club works and what the terms and conditions are. Is the website easy to use and are there enough details about each item in order to make an informed decision on whether or not to make a purchase? We’ll also take a look at the shipping options and the shipping speed.
We take a look at the overall quality of the actual shoes themselves. Do they look and feel like they are good quality? Generally speaking, we are able to tell just by looking at them whether or not the shoes are cheaply made or not. We will also try to judge the comfort level of all the shoes we receive. We realize that everyone is different and when it comes to women’s shoes, one person may not be comfortable in the exact same shoe that someone else finds very comfortable. However our editor is of average shoe size and we feel that she is able to get a pretty good idea of the overall comfort level.
We realize that most online shoe clubs are geared towards fancier high heels but we do expect some kind of variety. So we’ll also look at the overall selection of shoes as well as the accuracy of the personal stylist selections if applicable.
Price and value also come into play here.
When it comes to ordering clothing and shoes online, customer service is extremely important. Most people will find that they have to send an item back for return at some point so one of the main things we do is to take a look at how smooth the return process goes. We also look at the number of options available for customer service contact (email, phone, live chat etc.) and the average response time from each company. We feel that it should not be a chore to send something back and look for fast, courteous and happy customer service representatives.
We’ll take a look at anything else that the shoe club offers besides shoes. Do they offer any other types of items such as handbags, clothing or jewelry? Is there a loyalty or refer a friend program? What is their social following like?