Our Review of JustFabJustFab (also known as Just Fabulous and located at JustFab.com) is one of the hottest shoe clubs out there and has emerged as a leader and innovator amongst the competition. This company is led by Kimora Simmons who works as the President and Creative Director.
They offer a selection of not only women’s shoes but handbags, jewelry and occasionally special items such as sunglasses and denim. Most people are drawn to JustFab because of the ability to purchase trendy shoes at an affordable price of $39.95 with free shipping both ways.
The other main drawing point is that VIP members get personalized selections from the JustFab style experts each month that are handpicked based on the users own personal tastes. Before signing up for JustFab.com they require you to take a fashion personality quiz that is used by their style experts to help them determine what your style is.
Let’s take a more in depth look at the whole process or you can skip to the conclusion to read our overall summary.
How JustFab Works
The first step is to take the JustFab fashion personality quiz in which you choose from various shoe styles or wardrobes that you like best and answer a couple of simple multiple choice questions. Within 24 hours your stylist selections will appear in your boutique, however there will be a number of items available for you to purchase right away if you notice something you really like. At the time of this review, JustFabulous was offering 50% off for your initial purchases which was great value.
As soon as you decide to make your initial purchase you’ll have two options: You can enroll in the JustFab VIP Program or choose the Pay-As-You Go option. VIP Members are able to puchase all styles on JustFab.com for $39.95 and get a number of other perks such as rewards and access to exclusive collections. As soon as VIP members receive their selections at the start of each month they will have three options:
- Purchase one or more items
- Request new options
- Skip the month
If you are a VIP member and you do not exercise any of these options by the 5th of the month your credit card will be charged and store credit will be added to your account. Just remember to check your account each month before the 5th and if you don’t want to buy anything, click skip the month. This way you won’t be charged anything.
Pay As You Go members do not need to login and remember to skip the month if they choose not to make a purchase. They do receive personalized selections, however prices are a little bit higher and start at $49.95.
Our advice would be to join as a VIP member. You get better prices and rewards to earn free shoes. Even if you do forget to skip a month, it’s not the end of the world. You’ll have a credit in your account that can be used on your next purchase.
JustFab.com Website and Shopping
What we really loved about JustFabulous was their members area which they call the “JustFab Boutique”. Of all the shoe clubs we have tried so far, we found that not only was it the easiest to use but there is a plethora of details and information available for every item. We really love all the extra attention to detail as it greatly helped us to decide what items we wanted to buy.
In the photo above you can see all of the details available for each individual item:
- High quality zoomable photos from different angles of each color
- Close up video of a woman walking in these exact shoes
- Photo of a celebrity wearing a similar shoe style
- Details and a description of each item
The photos and video give you a really great visual of each item before you buy it but our absolute favorite feature of the JustFab Boutique is the Reviews tab where you can read what other JustFab members have written about a particular item. The member fit survey is also a great way to see if a particular shoe is true to size or if it fits a little small or big.
Not only are there plenty of details for each shoe, but they make it very easy to view shoes that were not picked for your boutique. JustFab has literally thousands of shoes to choose from, so limiting yourself to only the shoes picked by your stylist would be silly. When we originally did this review, you were in fact limited to the shoes in your boutique along with a few special collections each month. Now there is a full section where you can sort a huge number of shoes by style, color, size, rating and popularity.
Shipping & Returns
As we mentioned above, JustFab offers free shipping both ways to the contiguous United States (shipping to Alaska, Hawaii, APO, Non-Contiguous US is $9.00) and makes it as convenient as possible if you need to return or exchange an item. If you are returning an item you will receive a JustFab credit for your return. However, if you require a cash refund you will be charged a $5.95 restocking fee. You have 30 days from the original date of shipment in order to get a refund or exchange.
We are located in Denver, Colorado and all of our orders have arrived within 4 business days. Our orders have all arrived quickly and were very well packaged inside a nice looking shoebox.
JustFab also offers shipping to Canada and Germany. We tested out their Canadian shipping and found it to be fairly quick. Our shoes arrived in 7 business days and we were not charged any duty or customs fees.
Let’s talk about what we all came here for… The shoes! What are JustFab shoes like you ask? We’ve ordered a few pairs over the past few months and we have been very happy with the overall quality and comfort of the styles we’ve selected. We have yet to order a shoe that had any defects or that looked to be of sub-par quality. Compared to other shoe clubs at the same price point, we’d have to say that JustFab has the best quality of shoes overall.
We’ve also looked at a number of the reviews posted in the JustFab members area and most members have some very nice things to say about all of the items we’ve looked at. Of course, there have been some negative remarks (mostly about shoes not fitting properly) but the general consensus is that for $39.95 the styles and quality simply cannot be beat. We would have to agree 100%!
Here’s a look at some reviews posted by JustFab members:“I’m happy to say that I am very satisfied with my purchase. Not only were the shoes comfortable and fashionable but they were affordable! This was my first time shopping on justfab.com and it wont be my last! Very satisfied customer!”
“These shoes are awesome. I first got a 7.5 size and had to return for an 8, but other than that the shoe is adorable and really comfortable. The platform really helps and there is a lot of cushion inside of the shoe. This was a great buy!”
“Fits like a dream, comfy and sexy all in one !! Wow how often does that happen. I love this boot, wear it all the time.”
“This shoe is very stylish and fun to wear. People just can’t believe how affordable they are when I’m seen in this shoe. Its not cheap looking, what you see its exactly what you get. I love my new shoes I can’t wait to buy again.”
“This shoe is really cute. The back does rub but I have some Dr Scholl’s tape that fixed it. I only wear this shoe out, so for me it doesn’t matter that it is a flat without a lot of support. I have gotten compliments each time I’ve worn it.”
“Cute is an understatement! I was on the fence about getting the gray, but I am very happy I got it. They have a beautiful silvery sheen to them and the design reminds me of Christmas! Love these shoes”
“The style is great and the packaging was very neat. The heel height is just perfect for work.”
“My new absolute favorite. I love its versatility. I am in heels regularly for hours due to work, and these are so comfortable for a heel of this height.”
“I’ve gotten a lot of compliments on these shoes. I love them. I wore them just yesterday for a 9hr event I hosted and my feet survived. So yes, they are comfortable. Would recommend!”
Each month it has been a real treat to see what our style experts have chosen and we have yet to be let down by the selections. While the majority of the shoes we come across are high heels, there are always at least one or two different styles mixed in such as wedges, flats or boots. We also love how each month they put out a number of new exclusive collections and they’ve even teamed up with big names such as Iron Fist and Abbey Dawn by Avril Lavigne.
When dealing with any type of fashion or shoe club, customer service is going to be extremely important. At one point or another you are more than likely going to have to return or exchange an item. JustFab offers customer service via email, live chat and phone. JustFab is the only club to have 24/7 customer service via phone which comes in handy when you have a shoe crisis that just cannot wait!
We decided to try calling JustFab to see what their customer service was like and our experience was very pleasant. We did have to wait on hold for slightly over 2 minutes (the longest so far of any club we’ve reviewed) but we were greeted by a friendly voice on the other end who apologized for the wait and let us know that the first few days of the month are usually very busy for them as they experience higher than normal call volumes.
We asked to cancel our VIP membership and were expecting a huge sales pitch on why we should not cancel, but to our surprise the customer service rep didn’t put up too much of a fight. She just let us know that we could opt-out each month and were not obligated to purchase anything but that she could still cancel our membership if that’s what we wanted.
Overall, aside from the initial hold time we were very pleased with their customer service.
With JustFabulous it isn’t all just about the shoes. They also offer a very nice selection of handbags and purses and occasionaly they offer specialty items such as sunglasses or clothing. While we haven’t actually ordered any items other than shoes, the reviews left in the members section seem to be very good for these types of items. Here is a quick look at a few different items along with some customer reviews:“This bag is very stylish… I got the blue one and the color is fab! I was concerned that it might look cheap but quite the contrary! I would say this is a high quality designer knock-off that goes well with business attire OR your jeans and boots.”
“This bag is fantastic! I could not be happier with this bag. It’s very roomy, high quality and very classy looking. I would recommend this bag to anyone!”
“The pants are nice and long – wonderful, because many of my jeans usually become high waters. They got the stamp of approval from my husband – he says they make my butt look amazing! They are quickly becoming one of my favorite pairs of pants!”
“LOVE these!! So perfect – the rise, the length, everything!! I’m tall, 5″9 and the length on these were perfect for me to wear with heels!! I’ve gotten so many compliments on these and they are so comfy!”
“I love these bracelets. The silver one is heavier and fits tighter than the gold one. But they’re both great.”
“I really like the silver bracelet. It fits well and it has some weight to it. The brass one is ok. It is not as solid as the silver one but it is still pretty.”
“Versatile and fun! I love them. Thank you Kimora!”
You’ll also find a few other extras that we think helps to separate them from the pack:
Special Requests: You can fill out a detailed form to tell their stylists more details about what types of shoes or handbags you’d like to see next month. You can tell them what style you prefer, what colors you like, where you plan on wearing your item or even enter your own comments for your stylist. A nice touch considering that you can only tell so much from the brief personality quiz that you take when you sign up.
Friend’s Boutique: You can check out your friend’s picks each month and even make purchases from their boutique if you see something that you like.
Social Media: JustFabulous has a very strong social media presence and their following on Facebook is another thing that we absolutely love! The comments and photos left by other JustFab members can go a long way into helping you decide if a certain item is worth purchasing. If you do end up becoming a member, we would highly recommend that you visit the Just Fab Facebook page regularly.
The Blog: Their blog has some great fashion advice and posts from celebrity stylists including the one and only Kimora Lee Simmons.
FABfinds: JustFab is offering exclusive items and special deals for a limited time each week. A new item is available each Tuesday at 8AM and is only available for 48 hours.
Community: Brand new to JustFab is their community area. It says on the site that it’s just in Beta, but so far we like what we see very much! You can upload photos and ask for fashion advice from other members or JustFab’s team of style experts. Or you can give your own advice to fellow members. If you’re unsure about buying a certain pair of shoes you can also search through member photos to see if anyone has uploaded a photo of themselves wearing those shoes. A nice touch that allows you to see what certain styles look like in real life.
We’ve given JustFab our editor’s choice for the best shoe club for many reasons. Here is what we love the most about them:
- They have a wide selection of amazing new styles each month and for only $39.95 each they are a steal.
- The deals and promotions offered are very good and come very frequently. (Have a look at our JustFab promo codes page to see the latest offers.)
- They offer exclusive collections each month; sometimes from big-time designers.
- Our stylist selections have been right on the money from the beginning.
- The shoes themselves are comfortable, very well made and for the price they can’t be beat.
- Customer service is very good although hold times may be long at the start of the month.
- They offer more than just shoes. Their handbags and jewelry are also very stylish and high quality.
- Their social following is huge and can really help when making a decision on what to buy.
- The extras offered by JustFab are simply unmatched by any other shoe club.
If you are only able to sign up for one shoe club, we would have to recommend JustFab without a doubt. They continue to push the bar and to deliver the best overall customer experience. Their shoes are an incredible value at only $39.95 and their whole personalized shopping process is a really fun way to stay up to date with the latest styles and trends. Visit JustFab.com today to try it out for yourself!